The Ethics Helpline is a web-based site supported by the third-party vendor, Ethico, dba ComplianceLine. It is a comprehensive and confidential reporting tool that enables Ferguson to address concerns about alleged misconduct in our environment and to promote a healthy and safe experience for everyone.

Yes. Ethico’s call centers accept reports for our organization via telephone (877-864-2046) or the web form, 24 hours a day, 7 days a week. If reporting from the US and Canada, reporters can also text in the concern via the telephone line (877-864-2046).

Yes!  As a reporter, you are NOT required to identify yourself, whether submitting your report by webform or by telephone (or by SMS if in the US or Canada). Providing your name is entirely optional. 

At the completion of the reporting process, you will be provided a case number and passcode that will allow you follow-up on your case at a later time.  

You can raise concerns about potential violations of the law or regulations, our Code of Conduct, or the Company’s policies or to report unethical conduct. Reporters are protected from retaliation for concerns raised in good faith.

The Company must receive specific details concerning the matter in order to facilitate a thorough review. Providing partial or incomplete information may result in case closure due to insufficient information.

Information needed to complete a thorough review may include:

• First/last name of person(s) engaged in alleged misconduct
• Description of the event, location, and date/time of when event occurred
• Names of witnesses who may have knowledge of the concern(s) being raised
• Supporting documentation if available, including images, emails, text messages, etc.

Yes. When reporting online or via SMS (if in the US or Canada), you can upload documents, related evidence, photos, etc., as attachments.
If you report by telephone, Ethico’s agents may be able to provide you with an email address so you can forward supporting documentation.

As a reporter, you may check on the status of your case at any time, either by telephone or online.
Reporters following up on a case online will be required to provide the original report number and the passcode. For verification purposes, reporters following up by telephone will be required to verify key report content along with providing their original report number.

Yes, if you submitted a report via SMS, you will receive a text within 24 hours with the report number and passcode, along with instructions on how to log in.